Configuration Management and CMDB Consultant - Contract

Job Description

OwlPoint is looking for a skilled ITIL consultant for a a project with one of its clients. This person would join an enthusiastic team that is helping a client implement an IT service management solution. Specifically this consultant would assist the client implement their CMDB, including the mapping of applications and services and helping define and manage the Asset lifecycle.
(multiple positions in Central and North New Jersey)
Typical responsibilities will include:

  • Interview service owners to determine Configuration Items (CI)

  • Define configuration item types and key attributes within ServiceNow

  • Map relationship between configuration items

  • Train client on how to leverage the enhanced CMDB data to improve overall service delivery

  • Document CI support details and key contact information

  • Update SOP and runbooks to define roles and responsibilities to maintain data quality

  • Establishing Asset Management best practices

  • Providing guidance and input to technicians, stakeholders and leaders throughout the ITSM program

The ideal candidate must possess a foundation understanding of IT Service Management concepts, have practical experience designing and implementing ITIL processes, and have strong project management skills. The candidate should also enjoy being in a consulting environment and be a positive member of a collaborative team.

The following is REQUIRED:

  • Thorough understanding of IT Service Management and ITIL best practices.

  • 3-5+ years of experience conducting assessments, designing processes, and implementing service management solutions.

  • Strong understanding of Asset and Configuration Management, Change Management, and Release Management

  • ITIL Foundation Certificate

  • Hands-on Knowledge of ServiceNow and ServiceNow Discovery

  • Familiarity with Federated CMDB implementations

  • Experience mapping Applications and Services to CIs

  • Demonstrated track record as a team player

  • Strong oral and written communication skills

The following is DESIRED:

  • Bachelors or Master's Degree in Computer Science or a related field

  • Advanced ITIL or ISO 20000 certifications

  • Experience developing CMDB solutions, including definition of CIs

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