IT SUPPORT SPECIALIST
PhaseIndicative list of activitiesProject Prep1. Capture AS-IS floor plans, power and LAN cabling diagrams WI-FI survey reports and WAN utilization reports from site contacts and global network teams2. Capture AS-IS hardware inventory covering peripherals like RF scanners, Label Printers, RF Handheld devices, Sample & PM Stock Label Printers, Report printers, Multifunction Printers, Desktop PCs, Tablet PCs3. Capture AS-IS network hardware inventory covering network switches, Wi-Fi access points and edge routers.4. Prepare TG0 deliverable for SAP IT Lead for approvalBCA1. Provide the requirements, BOM preparation & finalization working with BPO, Super users. Share the costs to central Infra lead for Capex finalization & budget approvals including DSS costs2. Work with SAP IT lead on the vendor identification and sharing requirements including BOM, LAN and power cabling.3. Get quotes for drop 1 and drop 2 delivery from vendors4. Prepare TG1 deliverable for SAP IT lead for approvalRealization1. Place orders for first drop of delivery for UAT & prepare SAP office via SAP IT Lead2. Track hardware delivery, prepare a plan to deliver network requirements covering SAP office and other identified areas for network refresh. Define support model via SAP IT lead.3. Install, configure and set up hardware as per SOP s4. Conduct IQ, OQ of new hardware (SAP peripherals) for UAT for each site.5. Agree scope of SIT and UAT testing with SIT and UAT managers and document all testing evidences6. Work with SI Manager on KT and service transition activities7. Provide resourcing requirements for hypercare duration covering site infrastructureFinal Prep1. Closely work with technical teams on Cutover readiness2. Monitor Cutover status and share feedback with Cutover Manager3. Represent Daily Cutover meeting for site infrastructurePost Go-live1. Monitor hyper care Incident and ensure RCA is prepared for high Severity incidents2. Ensure smooth transition with BAU Team3. Ensure key learning's are captured and all Project documents/deliverables are uploaded at SP.4. Ensure all invoices are raised as per SOW and all payment milestone are approved. IT SUPPORT SPECIALIST Recommended Skills Acceptance Testing Infrastructure Management Mobile Device Management Resourcing Sap Applications Desktop Computing Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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